Banking services for private customers are very important for the overall success of a modern bank. The focus changed from the development of a multi-channel architecture to establishing channels spanning business processes. Our experts have profound knowledge regarding Online Banking and Call Center as well as banking in the local branches. NOVOSEC offers all services: Business Consulting including business and technical specifications, Software architecture and development.
To enhance the quality of service for the customer, banks have to come up with innovative concepts. Many of these concepts are based on cooperation between banks and retailers. The usage of the Shell fuel stations cashier as an operating ATM must be seen as a starting point of many new business models with advantages for all participants: banks, retailer and customers. Long term experience in projects with most of the major German banks and detailed knowledge in designing new products makes NOVOSEC the perfect partner for your enterprise.
Self Service, ATM, Cashrecycler, Kiosk banking
Our offering includes the design and development of security functions for ATMs (e.g. to avoid skimming attacks) and the design, implementation and optimisation of work flows. The costs for the operation of cash points for example might be downsized by replacing an ATM with a Cashrecycler and/or the optimization of cash in transit tours.
Banking Accounts and Card-based Products
NOVOSEC has deep knowledge regarding the design and integration of new banking and card-based products based on the overall product portfolio of the bank. The retail segment is determined by an intensive level of automation and marginal distinctive features of products from different banks. To reach the customers better than the competitors the bank has to establish new and innovative sales channels.
Online Banking, Brokerage, Portals, Call Center
Regarding the direct sales channels, where it is not always possible to interact with a known contact person, the focus must be on the ease of use and comprehensibility of the user interface. The handling must be quick, efficient and secure. Our knowledge which is based on a long term experience within projects in most major German banks is your advantage.